Last updated: October 7, 2026
Except where applicable law requires otherwise, purchases delivered to the United States or Switzerland are final: we do not offer voluntary returns or exchanges because you changed your mind, ordered the wrong item, or your pet does not take to a product. Please check the product details before ordering.
This does not exclude your rights if goods are defective, damaged, incorrect, not as described, or not delivered, or any other mandatory consumer rights.
For orders we accept for delivery outside the United States and Switzerland, you may notify us that you wish to return your order within 30 days after delivery, without giving a reason. Send your notice to support@yourpet4you.com with your order number and the items concerned. Send the goods back within 14 days after notifying us. You may inspect goods as you would in a shop; you may be responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, to the extent permitted by law. Please include all supplied parts and, where possible, the original packaging.
You pay the direct return shipping costs for a change-of-mind return. We do not charge a restocking fee. Contact us for the correct return address before posting a parcel; goods may ship from different fulfillment partners, and the dispatch address may not accept returns. Contacting us for routing instructions does not replace or restrict a valid statutory withdrawal notice.
Contact support@yourpet4you.com promptly with your order number, a description of the problem and, where reasonably possible, photographs. Please stop using an item if it appears unsafe. We will arrange the remedy required by applicable law, which may include repair, replacement or a refund, and cover necessary return shipping for a valid defect, damage or incorrect-item claim. Statutory rights are not limited to the 30-day voluntary return window, and our supplier's own return policy does not limit your rights against us.
Refunds are made to the original payment method without an additional refund fee. For a withdrawal or accepted change-of-mind return, we refund the item price and the cost of our least expensive standard outbound delivery option within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or you provide evidence of sending them back, whichever occurs first, where the law permits. Any extra cost for an upgraded delivery method is not refunded for a change-of-mind return. Your bank may need additional time to post the credit. Different mandatory refund deadlines or rights take priority.
Contact us as soon as possible if you need to cancel or correct an order. We will try to stop fulfillment, but cannot promise that a parcel already being processed or dispatched can be stopped. This does not limit statutory cancellation rights. If we cannot meet a promised shipment time, we will provide the notice, choice of a revised date or cancellation, and prompt refund required by applicable law. For a missing parcel, contact us so we can investigate and provide the appropriate remedy; you do not have to resolve the matter with the supplier yourself.
Nothing in this policy excludes or restricts non-waivable consumer guarantees, warranties, withdrawal rights or remedies. This includes applicable EU/EEA and UK distance-selling rights and statutory rights in other destinations we serve. Where a mandatory rule provides greater protection, that rule applies.
You may send a clear withdrawal statement by email or post. An optional format is: “I hereby withdraw from my contract for the following goods: [items]. Ordered on / received on: [dates]. Order number: [number]. Consumer name and address: [details]. Date: [date].” A signature is needed only for a notice sent on paper. Operator contact details are listed on our Contact information and Legal notice pages.
Questions: support@yourpet4you.com.